E-procurement

Electronic procurement 

Electronic procurement...

Industrial Services

Information and communication technology (ICT) is one of the major drivers for industrial businesses today. Internet, radio and satellite networks, mobile computers and phones as well as tracking technologies such as RFID free us from the confines of time and space. These new technologies have already offered great opportunities to redesign business processes and to restructure whole clusters of industries by enabling the development of new products and the delivery of new kinds of services and thereby challenging the old bases for competition. The introduction of new types of business models for technology-mediated services and working environments calls for more intensive risk management especially within knowledge intensive organizations and global supply chains. To succeed in this new era of global and mobile ICT applications we need more profound knowledge on how organizations can use the new kinds of tools for mutual benefit and how companies and networks of organizations can use them to offer more advanced services for sustainable competitive advantage. To face these challenges we need new theory, approaches and computer-based tools, i.e. we need new business technologies.

At the Helsinki School of Economics,  the service science research program investigates how manufacturing companies are making the move towards service-based concepts. Objectives of the research project include:
- investigating what will be the service relationships and the emerging structural foundation for the network-based firms?
- examining the effective service arrangements between the buyer and the seller (institutional alignment for mutual value and market power, operational efficiency including global optimization, risk pooling and incentive mechanisms)
- examining the implications of the service shift to industry structures
- examining the prerequisites of the service focus

Tinnila, Markku and Ari P J Vepsalainen (1995), "A Model for Strategic Repositioning of Service Processes," International Journal of Service Industry Management, 6 (4), 57-80.

Vargo, Stephen L. and Robert F. Lusch (2004), "Evolving to a New Dominant Logic for Marketing," Journal of Marketing, 68 (1), 1-17.

Wise, Richard and Peter Baumgartner (1999), "Go Downstream: The New Profit Imperative in Manufacturing," Harvard Business Review, 77 (5), 133-41.

- consumer  behavior in networks and virtual markets

- changes in marketing and marketing communication that take advantage of the new technology

- market changes due to the new virtual technology, e.g., changes in the structure of demand, industrial structures, and new business opportunities

 Interesting websites

PayItGeen - Good for the environment. Good for You.

Links to related research projects

Research network on consumer behavior and marketing communication in the Information Economy (Professor Liisa Uusitalo, Dept Marketing, Helsinki School of Economics)

Bibliography

Shaw, Michael J. (ed.) (2006), E-commerce and the digital economy. Armonk, NY: Sharpe (300 s.).
- Stefan Klein & al.: Extending customers' roles in e-commerce: promises, challenges and some findings
- Dennis F. Galletta: Human factors and e-commerce
- Nevena T. Koukova & al.: Bundling and unbundling of electronic content
- Charles A. Wood: Current and future insights from online auctions: a research framework
- Sirkka L. Järvenpää & V. Srinivasan Rao: Trust in online consumer exchanges: emerging conceptual and theoretical trends