Today many employees struggle with many different and usually complicated information systems in their daily work. Our idea is to combine the most commonly used administrative information systems with best innovations of modern social media into a single modular on-line platform.
The platform contains the most commonly used administrative systems such as CRM, work time planning, project management, file sharing, and corporate announcements. These features can be easily accessed and all use the ..
Problem:
Real time customer support is usually based on prior knowledge of the product at hand, support cases already solved, etc. In large scale operations, a support personnel will follow pre-defined steps, or a set of questions, to narrow down the possible set of flaws or misuse that could be causing the problem, and finally solve the problem if solutions to similar cases have been identified.
Too often this process is rigid, as the support employees have to follow the fixed path in a convent..
As Industrial revolution and Information revolution are passed by, we are experiencing the Social Media Revolution. In the Industrial and informational revolution it was the new technology that revolutionized social and economic fields. Right now, the human-like social-wise knowledge has taken over.
Knowledge is what matters when it comes to the modern organization. The company needs to know it’s cababilities to produce value. The concept of information feed is very typical of social media. In ..
