Companies can use social networks to increase their responsiveness to end-user's needs.

One option is to collect more external feedback. Employees can be encouraged to use their smartphone with cameras to capture interesting moments, related to the company or its products. It can be products' shelf position in store, a landscape which would communicate service's idea better, etc. Then they can tag the pictures and/or add a brief description and share on an internal photo stock. This way compa..

It is important for organizations to create a knowledge database. However, writing about the process one has done earlier can be cumbersome. Some ideas or details may get lost.

Tool 1.

With the help of microphone and voice recognition software users can record their ideas/activities during the process of making them. For example, during surgeries or even simple patient visits doctors can record what they are doing while making the work and later just edit the text document or even share it as an..