The problem of undocumented knowledge

SIMO S. HÄMÄLÄINEN, student, University of Lapland, Finland

HELEN HEINMAA, student, Tallinn University of Technology, Estonia

Organisations have huge amounts of undocumented knowledge. They employ
people with different experience and skills, who can keep things
running, but much of the information required for this is only in their
heads. This information is difficult to document, but it's vital to
keeping things running smoothly. Often, when a question arises, i..

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