Tax Administration's slogan, the right tax at the right time, can be applied in services, as well. Best possible service would be one delivered according to push principle instead of a pull. Thus the citizen doesn't need to know everything, we can provide him/her with the right information needed at the right time or guidance step-by-step.

No administration, though, can promise such high standard of customized service without highly integrated and sophisticated ICT. In the meanwhile, we should ..