A customer of Finnish public health care may have a long waiting time when calling to discuss with a trained nurse, to make an appointment with a doctor or to renew a prescription form. It may also happen that a customer will not be served at all and she/he has to turn to a private clinic. In addition, the handling of the costs of medical treatments causes a lot of paper work, when an insured files a claim for an insurance company.  According to my idea, a platform which combines a customer - ..

Digital product is transmitting as data stream on the Internet. It is a digitized form of information product, such as software, movies, music, e-books, database, games, as well as services. Comparing to traditional products, digital product has its particular characteristics. Digital product is indestructible, changeable, fast transmittable and supplementary. From the economic point of view, digital product relies on the customers' individual preferences; digital product has particular cost ..

Bundling and versioning are used methods in providing information goods. For instance Pay TV packages are sold in bundles, and driving navigators are offered in different versions covering maps of alternative sizes.

However with traditional products we can find many similarities. To name few examples public transport or amusement park -services are sold in bundles, fixed price includes all supply for a certain time period. In turn we can identify several versions in gym-cards. You can choose to..

In my essay I will look into customer participation in new service development within the context of technology-based services, of which e-banking is used as an example. The rapidly changing market with emerging new technologies and demanding customers has made the development of new services a necessity for the service companies to remain competitive. These services should also be timely and fulfill not only the customers' explicit but also their latent needs i.e needs not even known but valu..

I have the following idea for my essay:

How can the new so called enterprise 2.0 techniques like wikis and blogs change the way the work is done at companies? How these social media based ideas are different from current IS offerings to companies? What does it for example mean that a company stops using Word to create documents individually and employees begin to do their work using a wiki?

I plan to cover what is the real value added by these new techniques that are based on Web 2.0, and what d..

This might not be a new idea, but what if RFID technology would be implemented when it comes to cars. There could be a number of useful applications. For example, we could have unmanned toll booths on the highway and you would be charged a highway tax based on usage. Parking and gas stations would be other examples where this could be useful. The RFID chip in each car could be linked to a bank account and the customer would be issued an e-invoice for every transaction. This would speed up some..

First of all, because the RFID-tags are discussed to replace the barcode system in retail business in the future, some innovative uses for them should be discovered. Hence, this proposes an interesting possibility to offer real-time price and product availability information of all possible products sold in physical stores. For example, all the grocery stores could present online real-time information of the prices and of the availability of their product assortment by updating the prices onli..

Information goods usually are not bounded by the temporal or geographic restrictions that apply to physical goods. As the technological capacity to store and transmit information continues to increase, this freedom leads to questions related to security and information life cycle. My essay will discuss matters related to the value of information goods and what kind of reprecussions there can be, if information goods are not properly secured or the information good consumers have not adopted a..