I posted the list below on 30.12.2010 and checked growth in selected page views today (3.1.2011)
On EU:
Looking back - some of the most viewed posts:
Based on the usability study carried out in spring and summer of 2010 a paper is written to the HCII 2011 conference. The paper presents the results of our usability study on sending e-invoives through banks' internet bank systems and discusses the problems that SMEs encounter with the systems. In total twelve SMEs were interview for the study.
There will also be a continuation study with a larger sample of SMEs.
The HCII 2011 conference web page
www.hcii2011.org
Recommendations for the city of Tampere concerning the complete adaptation to electronic invoicing:
Comperensive internal communication plan: From top to bottom
Engage the chiefs of different departments to actively promote the shift to e-invoicing within the units.
Promotion to suppliers
Customized or industry specific informing in the letter. The benefits of e-invoicing should be promoted to suppliers in the letters. The city of Tampere should emphasize the reciprocal benefits of e-invoicin..
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Decision-makers in organizations are consumers as well, and thus consumer behavior drives corporate behavior. How they perceive e-invoices in their personal life leads them to support or resist them in organizations as well. In practice, all e-banks should make it easy to track arriving e-invoices and encourage frequent logins in the e-bank. Once people feel more natural about using e-invoices, a higher consumer acceptance would help organizations like the city of Tampere to reach their ..
There are no "private customers" either.. Only human customers in different roles. And they surely deserve to be served with similar tools, logic and language irrespective of the role. Anything else is bad service and slowing up adoption of more productive practises in both roles.
This is especially important for SMEs - 23 million of them in EU. It is well known that the bureacratic and reporting demands put on them is continuing to grow at the same time as their customers and suppliers ask th..
Posted it here
http://boharald.blogspot.com/2009/05/e-banking-and-payments- in-finland.html
In the boat seminar, we have room for four small groups. Here, you can make proposals for the topics.
Naturally, I suggest one topic to be electronic financial administration. The small group would consider joint projects around the themes of electronic invoicing, electronic payments, mobile payments, electronic ordering systems, electronic auctions, electronic banking etc.
Ideas welcome!
By now it should be clear that any e-bank for consumers should receive e-invoices for one-click approval. Before that the service is just a typewriter - to fill in lots of details and lenghty reference numbers. Salary/pension/direct debit advices etc statements should also be just one click away from the credit transaction.
Any SME-e-banking should have the send-e-invoice form and as soon as possible also support sending invoices as exel- or printfile as a minimum.
Many banks have it - most w..
In my essay I will look into customer participation in new service development within the context of technology-based services, of which e-banking is used as an example. The rapidly changing market with emerging new technologies and demanding customers has made the development of new services a necessity for the service companies to remain competitive. These services should also be timely and fulfill not only the customers' explicit but also their latent needs i.e needs not even known but valu..
